{"id":356,"date":"2022-07-10T17:59:32","date_gmt":"2022-07-10T17:59:32","guid":{"rendered":"http:\/\/box2494.temp.domains\/~nectarpr\/?post_type=case-study&#038;p=356"},"modified":"2022-08-15T22:02:31","modified_gmt":"2022-08-15T22:02:31","slug":"genesys","status":"publish","type":"case-study","link":"https:\/\/nectarpr.com\/case-study\/genesys\/","title":{"rendered":"Genesys"},"content":{"rendered":"\n<p>Pivoting from traditional call center solutions to leadership in experience orchestration and a vision for the future<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Establishing relevance for a 30-year-old company<\/p>\n","protected":false},"featured_media":1829,"template":"","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.6 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Genesys | NectarPR<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nectarpr.com\/case-study\/genesys\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Genesys | NectarPR\" \/>\n<meta property=\"og:description\" content=\"Elevating the voices and stories of tech-forward companies who impact our world.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/nectarpr.com\/case-study\/genesys\/\" \/>\n<meta property=\"og:site_name\" content=\"NectarPR\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/nectarpr\" \/>\n<meta property=\"article:modified_time\" content=\"2022-08-15T22:02:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/nectarpr.com\/wp-content\/uploads\/2022\/07\/genesys.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1380\" \/>\n\t<meta property=\"og:image:height\" content=\"1380\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@NectarPR\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/nectarpr.com\/case-study\/genesys\/\",\"url\":\"https:\/\/nectarpr.com\/case-study\/genesys\/\",\"name\":\"Genesys | NectarPR\",\"isPartOf\":{\"@id\":\"https:\/\/nectarpr.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/nectarpr.com\/case-study\/genesys\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/nectarpr.com\/case-study\/genesys\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/nectarpr.com\/wp-content\/uploads\/2022\/07\/genesys.png\",\"datePublished\":\"2022-07-10T17:59:32+00:00\",\"dateModified\":\"2022-08-15T22:02:31+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/nectarpr.com\/case-study\/genesys\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/nectarpr.com\/case-study\/genesys\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/nectarpr.com\/case-study\/genesys\/#primaryimage\",\"url\":\"https:\/\/nectarpr.com\/wp-content\/uploads\/2022\/07\/genesys.png\",\"contentUrl\":\"https:\/\/nectarpr.com\/wp-content\/uploads\/2022\/07\/genesys.png\",\"width\":1380,\"height\":1380,\"caption\":\"A man is sitting in a cafe type of environment while putting on headphones, looking off to his right. 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