Case Study

Genesys

Nectar and the Genesys team joined forces to shift perception of the 30-year-old company from a traditional call center solution to a leader in experience orchestration with serious AI chops, and a vision for the future. Establishing relevance with the right influencers through campaigns centered on product innovation, leadership and the material business transformation led by CEO Tony Bates, positioned Genesys as one-to-watch.

Impact

75%

surge in tier one coverage

30%

improvement in top tier media relationships

25%

increase in SOV

Top 10

The CEO’s book, Empathy in Action, became a Wall Street Journal top 10 business best-seller

Read about it

Axios

Call center software provider Genesys raises $580M

Bloomberg

Call center software provider Genesys raises $580M

Fast Company

The cultural element that drives profitability

Fortune

To fight the Great Resignation, businesses need more empathy-driven innovation

Forbes

Arianna Huffington’s Thrive And Tech Giant Genesys Partner To Empathetically Help The Employee Burnout Crisis

MIT Tech Review

How AI is changing the customer experience

Protocol

Tony Bates hears the call: Cisco, Skype veteran looks to remake Genesys for the cloud

Yahoo Finance

Genesys Announces Strong Fiscal Year 2022 Business Results

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